KUV PLAYER / YOUR PLAYLISTS. YOUR WAY.

Help and support

Start with the setup guide and frequently asked questions.

The playlist does not load

Check the complete URL or Xtream account details, your internet connection, and whether your provider account is active. Try again after confirming those details with your provider.

A channel does not play

Try a different channel. A provider outage, connection limit, unsupported codec, or unavailable stream can affect individual items.

The playlist is too large

Use the current KUV release from Download. Playlist downloads support up to 256 MB; plain XMLTV guides support up to 64 MB.

My browser blocked the download

The bundled preview is unsigned. Chrome may flag unfamiliar downloads, and Windows may show a publisher warning. Keep protections enabled. Read the download safety information and inspect the warning before proceeding.

I cannot find my shortcuts

Look for KUV Player in the Windows Start menu. The installer creates the app shortcuts for the current Windows user.

What to include when asking for help

• Your Windows version and KUV app version.
• The action that failed and the exact error message.
• A screenshot with passwords, account URLs, and private details removed.

Provider subscription, payment, and channel availability questions should go to your provider.